Refund policy

Returns & refunds

Last updated: 28 October 2026

We want your Daylis lamp to bring you calmer mornings. If something isn't right, here's how we'll help.

The Sunrise Promise: free replacement

If your Lighthouse arrives damaged, goes missing in the post, or develops a fault within 12 months of delivery through normal use, we'll send you a new one free of charge. There's no cost to you for the replacement or the postage, either way.

To claim, email hello@daylis.com.au with your order number and a photo or short video showing the problem. We'll reply within 2 business days, and if we need the faulty lamp back, we'll send you a prepaid return label. If a replacement isn't available, we'll offer a repair or a full refund instead.

The Sunrise Promise covers faults and damage in transit. It doesn't cover accidental damage after delivery (like drops or spills), misuse, or using a power supply other than the one provided.

This promise is given by VYS International Pty Ltd (ABN 79 657 987 534), trading as Daylis, P.O. Box 5261, Pinewood, Mount Waverley VIC 3149, Australia, phone 1300 38 12 12, email hello@daylis.com.au. It is in addition to your rights under the Australian Consumer Law, which may last longer than 12 months.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind: 30 days

If you change your mind, you can return your lamp within 30 days of delivery for a refund, as long as:

  • it's unused and in its original condition, with all parts (including the power cable and user manual);
  • it's in its original packaging; and
  • you email us first at hello@daylis.com.au with your order number so we can confirm your return.

For change-of-mind returns, return postage is paid by you, and we recommend using a tracked service, since we can't refund items that don't reach us. Original free shipping isn't charged back to you.

Nothing in this policy limits your rights under the Australian Consumer Law.

How to return

  1. Email hello@daylis.com.au with your order number and the reason for your return.
  2. Once we confirm, pack the lamp securely in its original packaging.
  3. Send it to the address below and keep your tracking receipt.

Daylis Returns
P.O. Box 5261
Pinewood, Mount Waverley VIC 3149
Australia

Refunds

Once your return arrives and we've checked it, we'll refund you to your original payment method and email you to confirm. Depending on your bank, it can take a few business days for the refund to appear.

Exchanges

Prefer the other finish? Email us and we'll help you swap between Wood-Grain and White.